![]() Please download the latest version from our official website. After OS update and iTunes update, the software doesn't work?Ī: macOS update, iTunes update and Windows 10 update may cause DRM Removal products' problems. So we recommend install a standard version of iTunes from Apple's official website. ![]() But on some users' computer, it may cause problems. Does your software support iTunes which I installed from Microsoft Store?Ī: That's an UWP version of iTunes, and we have test that, our software work well with UWP version of iTunes. During these different methods, system may ask for authentication, or ask you Close SIP(System Integrity Protection) temporarily. For Mac users, we use different methods to supports different Mac OS and iTunes versions. Does your product work fine under iTunes 12.10?Ī: Yes, both Windows and Mac version. ![]() Please check your file on common media players, such as VLC media player. Why I can't import my files to this software?Ī: The most likely reason is your file is already drm-free. If indeed only have audio, and the original file is a 1080p video, try download 720p file instead. No video, only audio in the output file?Ī: Check the output file, if it has a big file size, it may contain the video but your video player does not support it. Solution: Uninstall all below software, and then download and install a previous version of iTunes (recommended 12.10.11.2). Please quit your anti-virus software, and then re-install our software to try again.Ġx1008: Not support high resolution video with driver-based encryption method.Ġx1009: Not support current version of iTunes. Solution: Below dll files are missing or blocked by anti-virus software. Follow below iTunes download settings and then re-download the movie or TV show you purchased. Solution: Some 1080p video may meet this problem. If still get this error, follow the last question to get assistance.Ġx1006: Not support high resolution video with driver-based encryption method. Solution: Our software need iTunes installed. There is a compatible version for Windows XP, but we stop updating this version. Solution: For Windows users, the minimum OS requirement is Windows Vista. See detail.Ġx1004: Not support current version of Windows. Or you can try to downgrade iTunes to a previous version. Solution: We need some time to make our software compatible with the latest version of iTunes. Or you can try our DRM Removal for Windows product in a Windows PC or Parallels Desktop.Ġx1003: Not support current version of iTunes. Solution: We need some time to make our software compatible with the latest version of Mac OS. If problem still exists, follow the last question to get assistance.Ġx1002: Not support current version of Mac OS. Solution: Delete the copy you have from your library, then re-download the file. ![]() If iTunes keep asking authorization to play your file, it usually means a corrupted file. After that, close iTunes, launch DRM Removal program, start your conversion. Close all the popup messages, make sure your file can play normally on iTunes, and the message boxes won't pop up again. You may find some popup messages, such as iTunes update, authentication and so on. Solution: Please launch iTunes and open the file you want to convert. What's the meaning of each Error Code? And how to fix these problems?Ġx1001: File can't play normally on iTunes. Q: How to avoid small piece music(noise) added at the end of converted files(Apple Music)? Q: How to retain audiobook's chapter information after conversion? Q: How to remove the meta information within the original video file? Q: The output audio files don’t have any album data like cover, titles? Q: iTunes does not work after install iTunes plugin? Q: Is it possible to downgrade iTunes to 12.6 or before? (Mac users) Q: After OS update and iTunes update, the software doesn't work? Q: Does your software support iTunes which I installed from Microsoft Store? Q: Does your product work fine under iTunes 12.10? Q: Why I can't import my files to this software? Q: No video, only audio in the output file? Q: What's the meaning of each Error Code? And how to fix these problems? Our support team collect the frequently asked questions (FAQ) about DRM removal products, and hope this document will be helpful for our users. Our DRM removal products work well for most users, but some people may meet problems. DRM removal is very complicated, because it depend on OS version, iTunes version, hardware and even the original media file.
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